ISO9001 Quality Management System (QMS)
An effective ISO9001 Quality Management System can improve customer satisfaction, business efficiency and achieve considerable cost savings, whilst positively enhancing your company's image.
ISO 9001:2008, the requirement standard, includes:
1. Quality Management System
2. Management Responsibility
3. Resource Management
4. Product Realisation
5. Measurement Analysis and Improvement
Benefits
1. Enhanced business competence
2. Integrated management systems
3. Strengthened the effectiveness and efficiency
4. Upgraded reliability
5. Increased customer satisfaction
6. Profit maximisation through the cutting down of unncessary costs
7. Elimination of the non-compliances and fundamental defects
Principles of ISO 9001
The new standard is process model based and has been developed using a core set of eight quality management principles defined in ISO 9001:2000, Quality management systems fundamentals and vocabulary, and in ISO 9004:2000, Quality management systems Guidelines for performance improvements. They are:
1. Customer focus: An organisation depends on its customers and should therefore understand current and future customer needs, meet customer requirements and strive to exceed customer expectations.
2. Leadership: Leaders establish unity of purpose and direction of an organisation. They should create and maintain the internal environment in which people can become fully involved in achieving an organisation's objectives.
3. Involvement of people: People at all levels are the essence of an organisation and their full involvement enables their abilities to be used for the organisation's benefit.
4. Process approach: A desired result is achieved more efficiently when related resources and activities are managed as a process.
5. System approach to management: Identifying, understanding and managing a system of interrelated processes as a system contributes to an organisation's effectiveness and efficiency in achieving its objectives.
6. Continual improvement: Continual improvement of an organisation's overall performance should be a permanent objective of the organisation.
7. Factual approach to decision making: Effective decisions are based on the analysis of data and information.
8. Mutually beneficial supplier relationships: An organisation and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
